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The support is good

The support is good, they respond quickly, I really appreciate the kind response. I don't like having conversations with AI agents, I always ask to be transferred to a human agent.

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Excellent service

Excellent service, professionalism, and trust every step of the way. As a customer, I feel valued and supported by a team that truly puts its clients at the center of everything they do. Thank you for the outstanding experience!

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Finom service was very helpful

The service was very helpful, after initial AI chatting I was delegated to a human agent who resolved my issue quickly. Thank you!

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Finally a great banking experience!

The banking landscape has become increasingly limited, and many providers simply do not understand the needs of corporate clients as well as Finom does. When we initially started using Finom for payroll and operational expenditure (OPEX) management, we viewed it primarily as a fintech solution. Over time, however, we have seen our clients become comfortable banking with us through Finom, and we have gradually shifted more and more of our business operations onto the platform. The compliance process and onboarding experience are straightforward, efficient, and handled by a highly competent team. Their customer support has been exceptional, particularly the team assigned to us. I would like to specifically mention Sandra, Alain, Roxana, Viviene, Elsa, Ryan, and Adèle, all of whom have consistently been responsive, professional, knowledgeable, and extremely helpful, especially when managing critical situations. We would like to congratulate the founders and the entire Finom team on building such an excellent service. They have our strongest recommendation. Keep up the great work!

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Great experience with customer support MARIA A :)

Great experience with customer support MARIA A. She was super nice and helpful, also fast and correct with solving my enquiry.

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After some misunderstandings in the…

After some misunderstandings in the beginning - this team is very busy, polite and understanding. thank you for your great help.

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Advertised 5% – got 0.75% instead

I opened a Finom account specifically because of the prominently advertised 5% p.a. for 5 months interest offer. After completing the onboarding, my account only showed 0.75% p.a. I contacted support and initially received multiple contradictory explanations. Only after repeated follow-up was I told that the 5% offer only applies to selected eligible customers and cannot be applied to my account. The main issue is not the interest rate itself, but the lack of transparency before account opening. If an advertised promotion does not apply to all new customers, this should be made clear upfront and individually before onboarding. Very disappointing first experience. UPDATE: Initial onboarding experience was frustrating due to unclear communication around the advertised 5% interest promotion. My account first showed only 0.75%, and support responses were inconsistent. However, after escalation, Finom contacted me directly, reviewed the case, applied the 5% promotional rate until 16.09.2026, and also offered a goodwill gesture. So while the first impression was poor, I appreciate that they ultimately took ownership and resolved the issue professionally. I hope transparency around promotional eligibility will improve going forward.

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It's easy open the account end register…

It's easy open the account end register all the documents. It need time for all the notar document. Good

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I am new customer

I am new customer, so in early stage it is difficult to share my experience. But I heard good regarding Finom, that's why I choose it .

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Easy to use

Easy to use, the free program is pretty extensive and allowing good usage