Finom vs VIVID: a side-by-side comparison

Verified

Five stars for Isaac's exceptional support and incredible reactiveness.

Five stars for Isaac's exceptional support and incredible reactiveness. In a highly stressful and complicated situation, his immediate action and professionalism made all the difference. Excellent and rapid assistance; his professional and immediate response in a difficult situation was truly impressive. Thank you to Isaac and the Finom team for protecting your users so efficiently and providing such a fast resolution!

Verified

Marina took real ownership of a case…

Marina took real ownership of a case that had been going back and forth for two weeks with several colleagues. She reviewed it properly, found the root cause rather than just processing the refund, and had it resolved within the hour. She also corrected her own earlier instructions without fuss when I pointed out they addressed a different section of the app. Clear, fast and genuinely helpful — exactly what you want from support.

Verified

Helpfulness, clarity, and kindness.

Helpfulness, clarity, and kindness. Even though my requests were not successful, the team was always professional.

Verified

Finom

Finom, especially Lori, helped me solve a sensitive problem created by a big corporation. They were excellent in their communication and problem solving.

Verified

Excellent customer service and very…

Excellent customer service and very helpful support. Kuba was friendly, patient and professional throughout the whole conversation. He answered all my questions clearly and tried his best to help me find a solution to my issue. I really appreciate the quick response and the excellent support. Thank you, Kuba and Finom! ⭐️⭐️⭐️⭐️⭐️

Verified

User Experience

User Experience

Verified

Very good & quick customer support

Very good & quick customer support. Much better than at other banks. However product UX is not the best. Running into avoidable problems regularly.

Verified

I’ve very positive experience - highly recommended had a very positive experience…

I've had a very positive experience with Finom so far. The interface is intuitive, the bookkeeping features save me a lot of time, and the overall platform makes managing my business finances much easier on a daily basis. One area that could be improved is the MCC fees, as they can add up over time. On the other hand, the cashback program is a nice benefit and helps offset some of those costs. I'd also love to see Finom offer a proper credit line or other financing options for small entrepreneurs, credit that makes positive impact. Access to flexible funding would make it easier for businesses in the early stages to grow. Overall, I'm very happy with the service and would recommend it to other small business owners looking for a modern and easy-to-use business banking solution. Thanks a lot for your services.

Verified

Quick response

Quick response, valuable skills.

Verified

good helping only i dont have a phone…

good helping only i dont have a phone and cant registrerd.