Finom vs VIVID: a side-by-side comparison

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I really found a great professionality and kindness

I really found a great professionality and kindness in Lara during my tentative to open one bank account for my company. She solved the situation fast and efficiently, I really put a 5 stars evaluation in this customer service! Great job!

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Questions on rejection of payment and…

Questions on rejection of payment and potential hacking - non-hacking was clarified - reason for rejection of payments was identified - colleague reacted rather professional on my bad mood

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I would like to update my review.

I would like to update my review. Initially, I experienced significant difficulties with the processing of a medium-to-high value bank transfer. For several days, I received no clear information or concrete explanation about the delay. I also sent a formal email (PEC), but unfortunately I never received any response, which led me to seriously consider taking legal action. However, after I was finally able to speak directly with a real person and publicly express my concerns, the issue was resolved very quickly, and the transfer was credited shortly afterwards. For this reason, I would like to update my review. I am satisfied with the final outcome, although I believe that customer communication and the handling of situations like this could be improved to avoid causing unnecessary concern and frustration.

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Endri is the embodiment of friendliness…

Endri is the embodiment of friendliness and kindness, and he exudes great professionalism. You can count on him whenever the need arises.

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simple, and great support

if you are looking for a versatile option in online banking, this is the place to go

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Excellent

Excellent service.

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I’ve very positive experience - highly recommended had a very positive experience…

I've had a very positive experience with Finom so far. The interface is intuitive, the bookkeeping features save me a lot of time, and the overall platform makes managing my business finances much easier on a daily basis. One area that could be improved is the MCC fees, as they can add up over time. On the other hand, the cashback program is a nice benefit and helps offset some of those costs. I'd also love to see Finom offer a proper credit line or other financing options for small entrepreneurs, credit that makes positive impact. Access to flexible funding would make it easier for businesses in the early stages to grow. Overall, I'm very happy with the service and would recommend it to other small business owners looking for a modern and easy-to-use business banking solution. Thanks a lot for your services.

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Advertised 5% – got 0.75% instead

I opened a Finom account specifically because of the prominently advertised 5% p.a. for 5 months interest offer. After completing the onboarding, my account only showed 0.75% p.a. I contacted support and initially received multiple contradictory explanations. Only after repeated follow-up was I told that the 5% offer only applies to selected eligible customers and cannot be applied to my account. The main issue is not the interest rate itself, but the lack of transparency before account opening. If an advertised promotion does not apply to all new customers, this should be made clear upfront and individually before onboarding. Very disappointing first experience. UPDATE: Initial onboarding experience was frustrating due to unclear communication around the advertised 5% interest promotion. My account first showed only 0.75%, and support responses were inconsistent. However, after escalation, Finom contacted me directly, reviewed the case, applied the 5% promotional rate until 16.09.2026, and also offered a goodwill gesture. So while the first impression was poor, I appreciate that they ultimately took ownership and resolved the issue professionally. I hope transparency around promotional eligibility will improve going forward.

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It's easy open the account end register…

It's easy open the account end register all the documents. It need time for all the notar document. Good

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I am new customer

I am new customer, so in early stage it is difficult to share my experience. But I heard good regarding Finom, that's why I choose it .