FAQ

• What does Finom do?

  Finom is a go-to financial platform born in the Netherlands and supporting European businesses in achieving their goals since 2019. We sought to make a product that pools payments, accounting, and financial management into a single mobile-first platform. At Finom, we set new standards for doing business, demonstrating how finances can and should be managed in the modern world – as easy as using your smartphone. Not only because we believe in the product but also because we want the best for small and medium-sized businesses, which are the backbone of the European economy, we improve Finom every day and introduce new features and possibilities relying on entrepreneurs’ needs and requests. We process about €1 billion in monthly transactions and serve 100,000+ companies and individual entrepreneurs from all across Europe. Such big names in the investment world as Target Global, General Catalyst, FJLabs, and Northzone trust us too.

• How does Finom differ from traditional banks?

  Finom is a fintech company and an electronic money institution, it’s NOT a bank – Finom Payments B.V. (Finom) is a licensed electronic money institution authorized by the Dutch Central Bank, De Nederlandsche Bank (DNB), to operate in the European Union (EU) and the European Economic Area (EEA). Finom allows you to access some services associated with traditional banking, such as payments, withdrawals, and cards, but in the fastest and smartest 100% digital way. No queues, no paperwork, no waiting weeks. With Finom, you can set up a business account in a few seconds fully online, check your balance and pay on the go, get cashback of up to 3%, create and send invoices, rely on real-time customer support, delegate tasks to team members, monitor your expenses and incomes, and have them categorized according to your habits.

• How does Finom differ from competitors?

  At Finom, we reimagine the entire financial landscape for the modern world. Transforming complex financial tasks into automated one-click actions, we offer affordable solutions that help entrepreneurs forget about any financial hassles, focus on their ventures, and succeed fast, plus save on it. With us, you can track your expenses and income and categorize your movement to know where and how you spend. We provide bank account aggregation so you can monitor all your flows in one dashboard. You will have European IBAN, free physical and virtual cards with cashback, and the chance to manage your invoices, matching them with transactions.

• What level of commission do you pay?

  Rewards are custom, it all depends on our individual agreement. We'll provide you with the details of commissions when you sign up for the Program.

• Who is eligible for the Finom Partner Program?

  If you're a professional service provider, you could be an ideal fit for our lucrative Partner Program. As a valued partner, we count on you to identify customers aligning with our criteria. We offer substantial rewards for your efforts and look forward to mutual growth and success. We welcome various types of providers, including but not limited to:

  • Import/export consultancies
  • Accounting and Tax firms
  • Trade-finance companies
  • Incorporation services
  • Corporate service providers
  • Financial services
  • Influencers and content creators

• Can I promote Finom in any country?

  Currently, we open business accounts for both companies and freelancers based and doing business in Germany, France, Italy, the Netherlands, Belgium, and Spain. Lately, we expanded to Portugal, Austria, and Ireland, where freelancers can now also take advantage of our offer. Our Invoicing plan is available in Poland, while a customized corporate tariff in any of the EEA countries. The legal representative (the only person who can open a business account on behalf of a company) and the beneficial owners must have a valid residence permit in one of these countries, regardless of the country where their passport/ID card is issued.

• Do you offer a white-label or payment gateway?

  Finom doesn’t offer a white label or a payment gateway solution. However, if you wish to receive payments into your Finom account, you can always recommend that your customers create an account with Finom and send money to your local bank account or your Finom account.

• Is Finom secure?

  Absolutely! Finom protects data and guarantees the highest level of security:

  • All data transfers are transmitted over TLS-encrypted channels and are thereby protected via end-to-end encryption.
  • We do not store clients’ personal data against clients’ will or without clients’ explicit consent, Finom is GDPR (DSGVO for Germany and RGPD for France) compliant, which means that clients can revoke consent to the processing of personal data at any time. Finom Privacy Policy regulates the processing of clients’ personal data.
  • Finom has no access to clients’ online banking credentials, and they are double-encrypted for additional protection using Passkeys or a one-time password that must be entered each time the client tries to log in.
  • Every transaction is accompanied by the added shield of 3D Secure.
  • Your account is exclusively linked to your smartphone, providing an additional layer of protection, while real-time push notifications keep you informed of all account activity.
  • Harnessing the power of artificial intelligence and machine learning, our platform is fortified to safeguard your account against financial crime and card fraud.
  • The app allows you to customize security to your preferences: you can instantly block or freeze your cards, modify your PIN, and set up spending limits and access controls.

  In addition, your funds are safeguarded via Finom Payments B.V., an authorized electronic money institution regulated by the Dutch Central Bank, De Nederlandsche Bank (DNB) for operations in the European Union (EU) and the European Economic Area (EEA):

  • When you add money to your Finom account or receive payments, we ensure that the equivalent value of electronic money is placed in your account.
  • It’s important to note that your Finom payment account isn’t a deposit account, which means we can’t pay you interest due to legal restrictions. But rest assured, we keep your money safe and never lend it to anyone else.
  • We’ve established a separate Safeguarding Foundation, supervised by the DNB, to manage your money as safeguarded customer funds.
  • We’ve partnered with reliable European banks like BNP Paribas to hold your funds. BNP Paribas is one of the largest banking groups in Europe, minimizing any risk.
  • Even in unlikely scenarios, such as Finom or BNP Paribas facing bankruptcy, your safeguarded customer funds remain protected. They are not accessible to Finom’s creditors and would be returned to you under the supervision of the DNB.