How to make a complaint
At Finom, we value your experience and are committed to providing exceptional service. If something hasn’t met your expectations, we’re here to help resolve the issue as quickly and effectively as possible.
The first step is to contact our Customer Care Department using our in app chat or via email at hello@finom.co, where our Specialists are dedicated to resolving most issues on the spot. Should the solution provided not meet your satisfaction, you can escalate the matter by filing a formal complaint. Your Customer Care Specialist will guide you through the process and provide the necessary link to submit your complaint.
Once we receive your complaint, we’ll acknowledge it within two business days. Our team will carefully review the details and strive to provide a resolution within 15 working days. In rare cases where more time is required due to circumstances beyond our control, we’ll inform you in advance and ensure a final response is issued within a maximum of 35 working days.
