FAQ

• Is entering payment details required for a trial?

  No, Finom offers a free trial for one month, and you can start without providing payment details. You can cancel anytime during the trial period without being charged.

• Can I cancel my subscription at any time?

  You can cancel your subscription at any time. However, if you’ve paid for a full year and choose to cancel before the year ends, we cannot refund the cost of the unused months. For more details, please refer to our Terms and Conditions.

• What payment methods are supported?

  Finom supports several payment methods, including SEPA transfers, card payments, and more. The specific methods vary depending on the region.

• Can I switch to another plan at any time?

  If you pay monthly and switch plans, your new plan will take effect after your current subscription ends, at the end of the month. If you pay yearly, your new plan will begin once your current subscription expires, at the end of the year.

• How quickly can I get help with technical issues?

  Finom provides customer support on weekdays from 9am to 6pm CET. Additionally, it offers a wide range of self-service resources, including articles and FAQs in its Help Center.

• In what cases is a refund for the subscription possible?

  Finom’s refund policies depend on the situation and are typically covered by the customer service team. It's best to contact them directly for specific refund requests.

• Can I create a custom plan if my business requires unique features?

  Finom offers various tailored subscription options, including 'Corporate' and 'Enterprise' plans that can be adjusted based on specific needs.